Programs that help people who are socially isolated due to disability or old age or otherwise lack companionship relieve their loneliness by arranging for people (usually volunteers) to telephone them on a regular basis to listen, talk and help them maintain contact with the outside world.

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Programs that use "friendly visitors" (usually volunteers but also paid hourly companions) to call on people who are hospitalized or in another institutional setting, who are homebound or socially isolated due to disability or old age, or otherwise lack companionship with the objective of brightening their day and helping them to maintain contact with the outside world by reading, talking, listening, writing letters or performing other similar tasks.

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