Programs that provide emotional support, information and guidance to help people resolve whatever personal or interpersonal difficulties they are experiencing. The counsellor can address any issue that is troubling the individual, but does not specialize in the treatment of any particular problem area.

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Programs that provide treatment services which may include emotional support, problem-solving assistance, information and guidance in a variety of counselling settings for individuals who are having difficulty in coping with a traumatic experience or a personal relationship or in making the adjustments that are required by their particular stage in life.

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