Programs that help tenants and landlords resolve disputes regarding security and other rental deposits, unsanitary conditions, failure to make repairs, privacy, notice requirements, excessive rent increases, nonpayment of rent, neglect or damage to property, overcrowding or other grievances.

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Programs that provide information and guidance for tenants who need to know their rights and responsibilities regarding leases and rental agreements, deposits, legal eviction procedures, measures to protect themselves from unlawful or retaliatory evictions, rent withholding rights, rent control requirements, privacy rights and other issues that may be of particular interest to tenants. Tenant rights counselling may also include assistance in completing forms, advice regarding a particular dispute and contact with the offending landlord to provide notification that she or he is not in compliance with landlord/tenant laws.

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