Programs that provide training which introduces new riders, commuters and other residents to the transportation options that are available in their community and teaches them to use the system effectively. Participants learn the basic components of the public transit system and other transportation options (e.g., bicycles, carpools and vanpools); the location of park and ride or park and pool lots, bus stops, train stations, ferry terminals and other facilities; and basic travel skills such as how to read a bus schedule, find the bus closest to work/home, participate in a car/van pool and plan a commute using the system. Instruction may be provided on an individual or group basis and may involve field training in which the individual is accompanied by a customer service representative. The objective of the training is to encourage use of the public transportation by building rider confidence and comfort with the system.

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Tourist bureaus, information centres and other community organizations that make available information about local points of interest, cultural events, recreational activities, hotels, restaurants, medical and dental services and other community resources.

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