Programs that answer specific questions regarding grammar, mathematics or other areas of study or help students with homework assignments. Included are telephone hotlines, online assistance and in-person programs offered by the school following regularly scheduled classes or by community centres, libraries or other similar types of organizations.

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Programs that operate a telephone counselling and information line that parents can call when they have childhood development questions, need advice regarding a specific parenting problem or need a referral for parenting resources.

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