Programs that provide temporary shelter/residential care for infants and children who are at risk for or who have experienced child abuse or neglect in the home or whose families are experiencing an emergency that makes it untenable for the child to remain in the home. Care is generally provided by licensed family child care homes that are available on a 24-hour basis when needed. Some providers are able to accommodate children to age 12 or 14 and will consider older children on a case-by-case basis, while others limit their services to very young children, generally from birth to age five or six.

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Programs, often offered in the schools or in other community settings, that attempt to protect children from physical, sexual and/or emotional abuse or exploitation through a variety of educational interventions which may focus on children of various ages, parents, people who work with children and/or the community at large. The sessions may offer suggestions for children and/or parents regarding ways of avoiding or handling an abusive or potentially abusive situation and/or information about the indicators and incidence of abuse, requirements for reporting abuse and community resources that are available to children who have been abused and to their families.

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Programs that operate centres which facilitate a multidisciplinary approach to the investigation and treatment of child abuse cases. Services generally include videotaped interviews of child abuse victims in safe, child-friendly surroundings to avoid multiple interviews, reduce the trauma of disclosure and preserve statements for court purposes; crisis intervention and emotional support for victims and non-offending family members; forensic medical examinations; psychotherapy services including play therapy, family therapy and individual counselling for parents; support groups; case management; and interdisciplinary review of cases by teams of professionals including law enforcement, children's protective services, prosecution, medical, mental health, victim assistance, and child advocacy personnel.

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Programs that provide instruction that deals with the basic activities of homemaking including caring for and managing children; planning, shopping for and preparing nutritious meals; maintaining a clean and safe living environment; and other in-home responsibilities. Included are teaching and demonstrating homemaking programs that are designed specifically to assist parents who are at risk or have a history of abusing their children to successfully maintain their homes while meeting their children's needs in that setting. Also included are homemaking instruction programs that are designed to meet the needs of elderly individuals.

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Programs that provide immediate assistance for parents who have abused or fear they may abuse their children with the objective of defusing the parent's anger and frustration and ensuring the child's future safety through referrals for ongoing support and treatment. Also included may be services for abused children and concerned others who are in need of advice, guidance and/or emotional support. Hotline staff are generally available via telephone, email, chat and/or text.

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