Accessibility Services Centre

Record #: QBC1126
Last Modified: 06 Jun 2024
Last Full Update: 06 Jun 2024

Organization Information

Alternate name Assistance annuaire pour personnes handicapées - Bell ; Centre des Services Accessibilité ; Service de relais Bell ; SRB

Description and Services

Description Adapted services to the needs of the hearing impaired who use a telecommunications device for the deaf, a teleprinter or other types of specialized devices to place or receive calls 
 
ATS relay service 
Operator assists with making calls to, or receiving calls from, persons using a Deaf Telecommunications Device (TTY) or teleprinter * he can help establish PSI calls, talk without intervention and ESI , hear without intervention 
* PSI mode, allows a deaf person, but able to speak, to speak directly to his interlocutor 
* ESI mode, allows a hard-speaking person to hear his interlocutor 
 
IP relay service 
* chat with specialized operators, who then facilitate conversations 
* information and registration

Address, Telephone, E-mail, Website, Location

Mailing address CP 8787 
Downtown Station A 
Montréal, QC H3C 4R5
TDD / TTY phone Voice TTY machine for Bell 711  
 
Communicate with Bell Accessibility Services using a TTY machine * 1-800-361-6476
Toll free phone Quebec and Ontario: 
TTY 1-800-855-1155 
Voice to TTY 1-800-855-0511 
Voice to IP 1-888-735-2921 
Help from an operator to bill a collect, calling card, person-to-person or third party account call 1-800-855-1155 
Comments or concerns, ask the Bell Accessibility Service Center 1-800-268-9243
E-mail accessible@bell.ca
Website www.bell.ca/Accessibility_services/Bell_Relay_service

Additional Information

Accessibility Not applicable
Languages French ; English
Areas served Ontario ; Québec (Province)
Fees Free

In partnership with...

Centraide Québec et Chaudière-Appalaches
Ville de Québec
Ville de Lévis
Centre d'action bénévole Bellechasse - Lévis - Lotbinière