Individuals who work in organizations that maintain information about human service resources in the community and link people who need assistance with appropriate service providers and/or supply descriptive information about the agencies or organizations which offer services. The information and referral process involves establishing contact with the individual, assessing the individual's long and short-term needs, identifying resources to meet those needs, providing one or more referrals to identified resources, and, where appropriate, following up to ensure that the individual's needs have been met. Included are staff who maintain information and referral databases and those that respond to inquirers who call or walk in for assistance.

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Individuals who interview applicants or recipients to determine eligibility for public assistance. They interpret and explain rules and regulations governing eligibility and grants, methods of payment and legal rights; record and evaluate personal and financial data to determine initial or continuing eligibility according to departmental directives; initiate procedures to grant, modify, deny, or terminate eligibility and grants for various aid programs; authorize monetary payments, and prepare and keep records of assigned cases.

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