Programs that provide information, education, advocacy and/or other forms or legal assistance for people who are experiencing difficulties understanding or collecting their retirement benefits or who have other complaints about the terms or administration of their public or private pension plan or fund.

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Programs that provide assistance for individuals with disabilities who are having difficulty understanding and/or obtaining the full benefits and services to which they are entitled by law. Protection and advocacy programs provide legal representation and other advocacy services for all people with disabilities and endeavour to ensure full access to inclusive educational programs, financial entitlements, health care, accessible housing, transportation and productive employment opportunities. The programs maintain a presence in facilities that care for people with disabilities where they monitor, investigate and attempt to remedy adverse conditions.

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Programs that provide assistance for veterans who are having difficulty understanding and/or obtaining the full benefits and services to which they are entitled by law based on service to their country. The programs may help veterans understand the eligibility criteria for benefits, the benefits provided by the program, the payment process and the rights of beneficiaries; provide consultation and advice; help them complete benefits application forms; negotiate on their behalf with Veteran Affairs Canada staff; and/or represent them in administrative processes or judicial litigation. Included are veteran rights organizations that offer a range of advocacy services (such as the Royal Canadian Legion's Command Service Officers, who are legislatively mandated to assist both Legion members and non-members) as well as legal aid programs that offer more formalized legal assistance.

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