Programs that provide emotional support, information and guidance in a variety of settings for individuals and families who are attempting to deal with their fears, their feelings of being violated and other negative aftereffects of being burglarized, robbed, assaulted or otherwise victimized. Also included are programs that provide counselling for people who have been traumatized by witnessing an act of violence.

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Programs that provide voluntary or court-ordered individual or group counselling for people who have committed or are at risk of committing sexual offences which may include rape or other sexual assault, nonfamilial child sexual assault, indecent exposure, or voyeurism, with the objective of eliminating violent and/or abusive behaviour.

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Programs that provide immediate assistance for people who are survivors of rape, incest and other forms of sexual assault which may include steps to ensure the person's safety, short-term emotional support, information regarding the person's rights and alternatives, and referrals and/or accompaniment to resources for medical, legal and emotional needs, advocacy and other related services. Hotline staff are generally available via telephone, email, chat and/or text.

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