Programs that conduct a review of the prescription and over-the-counter medication and other substances (e.g., herbal remedies, vitamins and other supplements, illegal drugs) that people are taking, and answer any questions they may have about their medications or their medication regimen. The reviews address a number of issues including appropriate therapeutic uses of particular substances; adverse side effects; interaction/reaction with foods and other drugs; product identification and availability or equivalency; safety when used by children, pregnant or breastfeeding women or older adults, many of whom may have multiple prescriptions; and outcomes. The objectives of the program are to support the individual's ability to self-administer medications as prescribed and to ensure their safety and well being, particularly in circumstances where their medication regimen is complex.

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Programs that provide emergency information, usually on a 24-hour basis, for medical personnel or others who may need to take immediate corrective action to treat an individual who has been poisoned or to prevent such an occurrence.

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