Libraries and other facilities that offer a range of activities and services which are designed to meet the information and learning needs of patrons and to facilitate their enjoyment of library resources. Included are reference services, programs which introduce and encourage reading, services which enable people who cannot access the facility to utilize library resources and special collections which provide access to a broad spectrum of general and specialized book and nonbook material as well as reading material in alternative formats.

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Programs that provide information and/or services related to instruction in reading, writing and comprehension for individuals of all ages who are unable to read or write at a functional level. Some programs may include basic training in speaking, numeracy/mathematics and problem solving skills.

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