Programs that provide temporary shelter/residential care for infants and children who are at risk for or who have experienced child abuse or neglect in the home or whose families are experiencing an emergency that makes it untenable for the child to remain in the home. Care is generally provided by licensed family child care homes that are available on a 24-hour basis when needed. Some providers are able to accommodate children to age 12 or 14 and will consider older children on a case-by-case basis, while others limit their services to very young children, generally from birth to age five or six.

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Programs that attempt to reduce the incidence of child abuse, elder abuse and spouse abuse in family settings through a variety of educational interventions which may focus on children of various ages, parents, people who work with families and/or the community at large.

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Programs that help people who may be vulnerable to rape, molestation or other forms of sexual assault become aware of the general precautions that can be taken to reduce the risk of becoming a victim, and the alternatives for handling the situation should they be approached or attacked.

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Programs that provide emotional support, information and guidance in a variety of settings for individuals and families who are attempting to deal with their fears, their feelings of being violated and other negative aftereffects of being burglarized, robbed, assaulted or otherwise victimized. Also included are programs that provide counselling for people who have been traumatized by witnessing an act of violence.

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Programs that provide immediate assistance for parents who have abused or fear they may abuse their children with the objective of defusing the parent's anger and frustration and ensuring the child's future safety through referrals for ongoing support and treatment. Also included may be services for abused children and concerned others who are in need of advice, guidance and/or emotional support. Hotline staff are generally available via telephone, email, chat and/or text.

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Programs that provide immediate assistance for women and men who have experienced domestic abuse which may include steps to ensure the person's safety; short-term emotional support; assistance with shelter; legal information and advocacy; referrals for medical treatment; ongoing counselling and/or group support; and other related services. Hotline staff are generally available via telephone, email, chat and/or text.

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Programs that provide immediate assistance for people who are survivors of rape, incest and other forms of sexual assault which may include steps to ensure the person's safety, short-term emotional support, information regarding the person's rights and alternatives, and referrals and/or accompaniment to resources for medical, legal and emotional needs, advocacy and other related services. Hotline staff are generally available via telephone, email, chat and/or text.

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