Centre d'assistance et d'accompagnement aux plaintes de l'Abitibi-Témiscamingue
Record #:
MAN1140
Last Full Update:
14 Sep 2023
Description and Services
| Description | Assistance and guidance services provided to users of the health and social services network in need of help to register a complaint regarding the services they received or should have received Services: * Information regarding rights and the procedures of complaints * help with the selection of the required documents and drafting of the complaints * assistance and support during the procedures (individual complaints, reporting, request involving medical records) Services are free and confidentials Institutions and agencies potentially concerned: * University Hospital Center (CHU) * Hospital Center * Long Term Care Center (CHSLD) * A Health and Social Services institution which generally offers the function of an Hospital Center, a Health and Social Services Local Center (CLSC) * (CSSS) * Rehabilitation Center (CR) * Youth Center (CJ) * Community center recognized and financed by a Health and Social Services Center * Ambulance service company * Family or nursing home related to a public institution * Intermediate resource * Health and Social Services agency * Certified private residence for the elderly |
Address, Telephone, E-mail, Website, Location
| Address | 139 Québec Ave Rouyn-Noranda, QC J9X 6M8 |
| Office phone | 819-797-2433 |
| Toll free phone | 1-877-767-2227 |
| info@caapat.com | |
| Social Media | Facebook: www.facebook.com/caapat Instagram: www.instagram.com/caap_at/ Twitter: twitter.com/CAAPA_T YouTube: www.youtube.com/channel/UCrKrzGinFhMcr8CGL4P2ABQ |
| Website | www.caapat.com/en |
Contact Information
| Primary executive | Tommy Bedard, General director |
Additional Information
| Accessibility | Fully accessible |
| Languages | French ; English |
| Areas served | Abitibi-Témiscamingue - Région 08 |
| Eligibility | Users dissatisfied by the services provided by the Health and Social Services network institutions |
| Fees | Free |
| Hours | Mon-Fri 8:30 am-4:30 pm |
Subjects
| Categories | Adult Residential Facility Complaints ; Ambulance Complaints ; Certificates/Forms Assistance ; Children's Residential Facility Complaints ; General Consumer Complaints ; General Consumer Complaints ~ Ambulance Services ; General Consumer Complaints ~ Nonprofit/Philanthropic Associations ; Health Facility Complaints ; Home Health Care Complaints ; Independent Living Communities/Complexes ~ Tenant Rights Information/Counselling ; Long Term Care Ombudsman Programs ; Medical Support Personnel Complaints ; Mental Health Facility Complaints ; Substance Use Disorder Service Provider Complaints |